Location: Poznan - Ongoing

Client Success Manager

Hi there! 

We are the biggest European Python Powerhouse with over 15 years of experience, 5 offices in Poland and deep commitment to Agile principles. Join a group of 350+ professionals dedicated to helping customers build outstanding products. 

Are you the NEXT one?

What do we need from you?

STX Next is looking for a Client Success Manager who can own the entire post-sales relationship with our new and existing clients.  Working directly with the New Business Managers (NBMs) and Service Delivery Managers (SDMs), you will help to improve the client onboarding process, increase retention, and identify opportunities to upsell services.

Through ‘get-to-know-you’ calls and ongoing email correspondence, you’ll help the NBMs and SDMs build strong relationships that last throughout the client lifecycle. However, we’re not only all about the numbers – it’s equally important to gather feedback from our clients (measured through third-party interviews, case studies, and referrals).

STX Next is a fast-growing “Product Development as a Service” (PDaaS) company. The company’s founder managed to hit on a programming language—Python—well ahead of its time and today the company is capitalizing on this decision. Four years ago, we had 15 clients from Western Europe and the United States. Today, we have more than 50 clients from across the globe.

Our multinational, multilingual business development and marketing teams continuously outperform their targets. We have helped STX Next score high on prestigious rankings such as the Financial Times 1,000 and the Deloitte Fast 50 Central Europe and we’re eager to achieve even more recognition with your help.

Responsibilities
  • Overall management of the post-sales relationship with clients, which includes owning the onboarding process, increasing retention and identifying opportunities to upsell services
  • Plan and drive the ongoing account strategy working with the NBMs, SDMs, and clients to establish critical goals or other KPIs, Above all else, you will help the client achieve their goals
  • Help the NBMs and SDMs establish a trusted/strategic advisor relationship with our clients and drive continued value of our services and solutions
  • Work with the Pre-Sales team to facilitate workshops with key clients,  both onsite and online
  • Work with the Pre-Sales team to prepare and deliver presentations introducing suggested solutions to existing clients (with the help of the NBMs and SDMs)
  • Team with the NBMs to increase Client Lifetime Value
  • Keep up to date on new technology trends and make recommendations to STX Next on potential new service offerings
How we'll measure your success
Your success will be measured based on retention, lifetime value, and customer feedback metrics. This is a unique opportunity to work together with nearly all of the STX Next departments.

What you'll bring
  • This is not a pure sales role. We are looking for candidates with a strong entrepreneurial and/or technical background or experience leading product development
  • A high-level understanding of technology and an eagerness to expand on this knowledge
  • Strong analytical and critical thinking skills
  • A goal-oriented, passionate, high-energy, professional approach
  • Excellent communication skills, including strong written and presentation skills. Must be able to communicate effectively with all levels of the organization
  • A strong drive to succeed and to participate in the growth of an exciting, fast-paced company
  • Willingness to travel when required
  Nice-to-haves:
  • Technical background (Web and or Mobile Applications).
  • Industry recognized qualifications or certifications relevant to a Business Analyst, Product Owner, or Project Manager role.
  • Subject matter expert/industry experience in one or more of the following key industries: Fintech, Proptech, MedTech, EdTech, etc.

What we'll bring
  • Modern software tools to help you do your job effectively including Hubspot CRM, Linkedin Premium, Crunchbase Pro, and many more
  • Attractive bonus structure
  • Working in a diverse, international team in which English and Spanish are in constant use. Some of us would very much like to practice our Polish as well.
  • Training; not only in sales and marketing but also technical training covering the newest technologies and recent trends
  • Training budget; STX Next covers 75% of training/conference fees as well as books and webinars
  • Contribution to the costs of private medical care (Medicover) and a sports card (Multisport)
  • Team retreats
  • MacBook and additional equipment
  • B2B Contract
Learn more about STX Next’s international recognition:
Deloitte Technology Fast 50 Central Europe
The FT 1000: Complete list of Europe's fastest-growing companies
STX Next Career

Recruitment process

Hi!

Are you interested in our offer? Feel free to apply by attaching your CV and we will contact you within 24 hours.

Let's get to know each other

A f2f or Hangouts meeting- these are the options we will offer after verifying your application. If there are additional questions from our side, we will arrange for a short phone call before the meeting. The meeting will last no more than 1-1.5h.

Show us what you can do

Technical verification is a good time to show your superpowers! Technical interview is a meeting based on tasks, a case study and practical and theoretical questions. The meeting will last approx. 2h.

Time for a decision

We value your time and commitment- regardless of the outcome of the recruitment process, we will return to you with a decision and extensive feedback. Upon completion of the recruitment, we will also be happy to know your feedback about our recruitment process.

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Kontakt

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EB & Recruitment Specialist

Iwona Grzeluk